Privacy Policy

Effective Date: 4/15/2025

At Venue Eleven ("we," "our," "us"), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, venue-eleven.com, or use our services. By accessing or using our site, you agree to this Privacy Policy.

1. Information We Collect

We collect personal and non-personal information to provide you with the best possible experience.

Personal Information may include:

Name
Email address
Phone number
Billing address
Payment details
Event details (e.g., date, type, guest count)

Non-Personal Information may include:

Browser type and version
IP address
Pages visited
Time spent on the website
Referring website

2. How We Use Your Information

We use the information we collect for purposes such as:

Processing bookings and payments
Responding to inquiries or requests
Sending event confirmations or updates
Improving website performance and user experience
Marketing promotions (with your consent)
Complying with legal obligations

3. How We Share Your Information

We do not sell or rent your personal data. However, we may share your information with:

Service providers (e.g., payment processors, email marketing platforms)
Event partners or vendors (if necessary to fulfill your event services)
Legal authorities (when required to comply with the law or protect rights)

All third-party partners are contractually obligated to protect your data.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Remember your preferences
Improve website functionality
Analyze traffic and usage patterns

You can control cookies through your browser settings.

5. Data Security

We implement industry-standard security measures to protect your personal data, including SSL encryption, firewalls, and access controls. However, no system is 100% secure, so we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have the right to:

Access the personal data we hold about you
Request correction or deletion of your data
Object to or restrict certain data processing
Withdraw consent (if data processing is based on consent)

To exercise your rights, contact us at info@venue-eleven.com.

7. Third-Party Links

Our website may include links to third-party websites. We are not responsible for their privacy practices, so we encourage you to read their privacy policies.

8. Children’s Privacy

Our website and services are not intended for individuals under the age of 13. We do not knowingly collect personal data from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the "Effective Date" updated accordingly. Your continued use of the site constitutes acceptance of any changes.

10. Contact Us

If you have questions about this Privacy Policy or your data, please contact us:

📧 Email: info@venue-eleven.com
📞 Phone: (240) 926-0845
📍 Address: 3350 Middletown Road Suite 104, Waldorf, MD 20603